BankID verification help

When you click “Verify age with BankID” at checkout, the BankID app opens on your phone, or a QR code is shown that you scan with another device. You identify yourself in the BankID app with your security code or fingerprint, and you are then automatically returned to checkout as verified.

The whole check takes about 30 seconds. The verification is valid for 30 minutes – if you need to start over after that, simply verify once more.

Does it say the identification was cancelled? Then you clicked Cancel in the BankID app, or closed the app before confirming with your security code. Nothing is wrong – your cart is still there.

1. Go back to checkout and click “Verify age with BankID” again.
2. Open the BankID app when prompted and enter your security code.
3. Wait until the app shows “Identification complete” – you will then return to checkout automatically.

If the identification fails, it is almost always the BankID app or the connection. Try this, in order:

1. Check that the BankID app works. Open the BankID app on its own and identify yourself with your bank – if that also fails, contact your bank.
2. Restart the BankID app. Close the app completely, open it again and retry the verification.
3. Check that your BankID is valid. An expired BankID cannot be used. Renew it in your bank’s app.
4. Try another device. If it doesn’t work on your phone, try on your computer and scan the QR code with your phone – or the other way round.
5. Check your internet connection. Switch to mobile data or another wifi if your network is unstable.
6. Update apps and phone. An older version of the BankID app or your phone’s system can interfere with identification.

Do you get my personal identity number?

No. We only receive the answer that you are over 18. The number is never sent to us and is not stored in your order.

Can I shop without BankID?

BankID is required by law for deliveries to Sweden. If you order to Denmark, Latvia or the USA, no BankID verification is needed.

I have verified – why am I asked again?

The verification is valid for 30 minutes. If you close checkout or wait too long, simply verify once more.

I am under 18 – can I order?

No. By law, nicotine pouches may only be sold to people aged 18 or older. We cannot make exceptions.

Nothing works – what do I do?

Email us at info@swenicopouches.com and we will help you. Please tell us where it got stuck and whether you tried on a phone or a computer.

Once the verification succeeds you return to checkout automatically with your cart untouched, and can pay directly by card via Stripe.